Check the system's P2P status. It must be a success if you want to get a remote view on the phone and on the computer.
1. Click local login.
2. Click plus icon to add system.
The register Mode is GID
The device name can be anything
GID can be found in the system's setting
The user name is admin
password is the system's password. Default is blank.
Click save button at top right.
3. Click start view.