Swann Security App: Manuals and Tutorials

Swann Security App: Manuals and Tutorials, Swann Security makes it simple to bring all your devices together in one place. Whether you’re using recorders like the MaxRanger4K™ or powerful standalone cameras such as the 4K Pan & Tilt Wireless Security Camera, this platform gives you control, flexibility, and peace of mind.

Applies to the listed products

DVR4-4480G, DVR4-4480RN, DVR4-4480V, DVR4-4580G, DVR4-4580RN, DVR4-4580V, DVR4-4680, DVR4-4680RN, DVR4-4685, DVR4-4685RN, DVR4-4780V, DVR4-4980V, DVR4-5580, DVR4-5580G, DVR4-5580RN, DVR4-5680, DVR4-5680RN, DVR8-4480G, DVR8-4480RN, DVR8-4480V, DVR8-4580G, DVR8-4580RN, DVR8-4580V, DVR8-4680, DVR8-4680A, DVR8-4680RN, DVR8-4685, DVR8-4685RN, DVR8-4780V, DVR8-4880RN, DVR8-4980, DVR8-5580, DVR8-5580A, DVR8-5580G, DVR8-5580RN, DVR8-5580RU, DVR8-5680, DVR8-5680A, DVR8-5680RN, DVR8-5680RU, DVR8-5880RU, DVR16-4580G, DVR16-4580RN, DVR16-4580V, DVR16-4680, DVR16-4680A, DVR16-4680RN, DVR16-4680RU, DVR16-4880RU, DVR16-4980, DVR16-5580, DVR16-5580G, DVR16-5580G2, DVR16-5580RU, NVR8-8580, NVR8-8580RN, NVR8-8600RU, NVR8-8780, NVR8-8780RN, NVR16-8580, NVR16-8580RN, NVR16-8600RU, NVR16-8780, NVR16-8780RN, NVW-650, NVW-800, NVW-MR4K, NVW-MR4KSTN, DVR4-4680XN, DVR4-4680XU, DVR4-4685XU, DVR4-5680XN, DVR8-4680X, DVR8-4680XN, DVR8-4680XU, DVR8-4685XU, DVR8-5680X, DVR8-5680XU, NVR8-ADVANX, NVR16-ADVANX, SWIFI-4KPTBC, SWIFI-SESOL2KBC, SWIFI-SE2KBC, SWIFI-4KXTRMECO, SWIFI-SEVDBC, SWIFI-SE2KPT, SWIFI-SE2KIC, SWIFI-4KBUDDY, SWIFI-4KXTRM, SWIFI-4KFLOCAM, SWIFI-COREPRO, SWIFI-CORECAM, SWIFI-2KOCAM, SWIFI-2KICAM, SWIFI-FOURTIFY, SWIFI-BUDDY, SWIFI-XTRCM, SWIFI-CAM, SWIFI-PTCAM2, SWIFI-FLOCAM2, SWIFI-TRACKCM, SWIFI-SPOTCAM, SWIFI-ALERTCAM, SWIFI-SLMFLC, WHD-FLOCAM, WHD-OUTCAM, WHD-INDCAM, SWIFI-MOTION, SWIFI-WDOOR, SWIFI-LEAK, SWIFI-ISIREN, SWIFI-ACTIVEG2A, SWIFI-ACTIVEG2B, SWIFI-MPRSB, SWIFI-MPRST

Swann Security App: Manuals and Tutorials

What you can do in the Swann Security app

What sets the Swann Security app apart is how smoothly it works across Swann’s ecosystem. It’s designed to give you features and control that go beyond what most other platforms can offer.

Easily move between devices

Manage your system with ease

Stay in charge of your subscription

Catch every detail

See what’s happening live

Talk through your cameras

Choose Your Phone Type

• Android App Manual

◦ English

◦ Spanish (Español)

◦ French (Français)

◦ Japanese (日本語)

• Android App Quick Start Guide (for stand-alone cameras)

◦ English

◦ Spanish (Español)

◦ French (Français)

◦ German (Deutsch)

◦ Italian (Italiano)

• Android App Quick Start Guide (for AdvancedX™ NVR)

◦ English

◦ Spanish (Español)

◦ French (Français)

Downloads

• Android

• iOS

Basics

Pairing or Remote Access Guides

• How to Pair Your Recorder Using the Swann Security app

• How to Pair Your Stand-alone Camera Using the Swann Security App

• How to Update the Wi-Fi Details of a Stand-alone Camera

Play Back, Export, and Delete Recordings

• How to Delete Individual Recordings from Swann Standalone Cameras (Cloud & microSD)

• How to Playback and Export Recordings Using the Swann Security App

Notification Set Up

• How to Set Up Push Notifications in Your Swann Security App

Password Reset

• How to Reset the Password of Your Swann Security Account

Firmware Update Guide

• How to Update a MaxRanger4K™ Add-on Camera or Doorbell

• How to Update Standalone Cameras Using the Swann Security App

• How to Update Your MaxRanger4K™ Firmware Using the Swann Security App

Fixes

Video and Audio Issues

• Wi-Fi camera Live View is upside down

Storage Problems

• Error: Cannot find any clips on this date

• Why Cloud Recording May Be Missing After Your Camera is Triggered

Compatibility and Setup Issues

• Error Code: 2021 and P2P-MAC Address Mismatch

• Error: Connection Failed

• Error: Device Association Failed

• Error: Device has been disposed

• Error: Device Setup Failed

• Error: Device Timezone Out of Sync / Time Zone Mismatch

• Error: Failed to verify credentials / Failed to connect to device, retrying

• Error: Swann Security was unable to verify the supplied credentials with the device

• Error: The device you are trying to pair is already registered to another account

• Error: This device is decommissioned

• Error: Unable to connect to the device automatically

• Error: Unable to join the network / Could not pair with device

• Error: Unable to verify connection status

• Error: Unable to verify connectivity

• Swann Security App pairing: Your device ID is not valid

Security and Access Control

• Error code 2002: Device already paired: How do I pair my camera to another phone?

• Error: Failed to commit reset password

• Error: Incorrect email format / The email address you have entered is not valid

• Error: Please use a valid user ID and password combination / Invalid user ID and/or password

• Error: There was a network error / Something went wrong

• Error: User name or password error

• Error: Your account has been locked, please try again after sometime

• How to Change Your Swann Security Account Email

• Swann Security app: Login failed: User account does not exist

FAQs

Setup and Installation

• How to Pair Your Recorder Using the Swann Security app

• How to Pair Your Stand-alone Camera Using the Swann Security App

• Warning: You can only pair your device when in Home mode.

Basic Operation

• How to Change the Camera Layout on Your Swann Security App

• How to change the time zone of my SWIFI camera in the Swann Security app?

• How to Check the Battery Level of Your Stand-alone Battery-powered Camera

• How to Delete Individual Recordings from Swann Standalone Cameras (Cloud & microSD)

• How to Disable the Watermark on Your Recorder

• How to Factory Reset a Stand-alone camera

• How to Format Local Storage on Your Swann Standalone Camera

• How to Format the Local Storage of a Swann Security Recorder

• How to Hide Some Cameras in Live View in the Swann Security App

• How to Set Up Schedules for Modes in Swann Security App

• How to Turn Off, Turn On, or Reboot Stand-Alone Cameras

• How to Use Push To Talk (PTT) in Swann Security App

• What is the difference between Reset Settings and Factory Reset in the Swann Security app?

• Where do I find the camera’s information such as firmware, manufacturer, state… etc?

Device Features

• Dynamic or Descriptive Notification in Swann Security App

• How to Get Rich Notification in Swann Security App

• How to Set Lights and Siren to Turn On When Motion is Detected

• How to Set Up Push Notifications in Your Swann Security App

• SwannShield: Concierge – How It Works

• SwannShield: Notify Me When – How It Works

• Where Can I Find My Recorder’s Cloud Recordings

Connectivity and Remote Streaming

• How many users can be connected to a camera at once?

• How much data does my SWIFI camera use?

• How to Update the Wi-Fi Details of a Stand-alone Camera

• I have set up my camera but in the app, it always says offline

• Swann Security App pairing Wi-Fi cameras: Special characters on WiFi credentials

• When I watch the live stream it doesn’t seem to play smoothly and sometimes seems slow?

• Why does my camera disconnect in the Swann Security app?

Account Management

• Fixing Subscription Update Errors

• How to Change the Password of My Swann Security Account

• How to Delete Your Swann Security Account?

• How to Share Your Swann Security Camera Access with Family and Trusted Users

• I Forgot My Swann Security Email Address. What Should I Do

• I forgot the password to my Swann Security account, how do I reset it?

• Swann Security app: Error code 1015

• Why You’re Not Receiving the Password Reset Email

Firmware and Software Updates

• Checking for Firmware Updates on Your Swann Security System

• My app shows there is an Update Available on the main screen, what does this mean?

Have encountered an error message on the app? Search the error message here in Support Center to find the correct article.

Can’t find the right article?

1.Take a screenshot of the error or screen recording to demonstrate how it happens.

2.Click Submit Feedback below.

3.Upload the screenshot or screen recording and provide more information about it (e.g. Swann model number, app version, phone model, and phone’s OS version.

We will create an article as soon as we have replicated the error.

Guides

• iOS App Manual

◦ English

◦ Spanish (Español)

◦ French (Français)

◦ Japanese (日本語)

• iOS App Quick Start Guide (for stand-alone cameras)

◦ English

◦ Spanish (Español)

◦ French (Français)

◦ German (Deutsch)

◦ Italian (Italiano)

• iOS App Quick Start Guide (for AdvancedX™ NVR)

◦ English

◦ Spanish (Español)

◦ French (Français)

Firmware and Software Updates

• Checking for Firmware Updates on Your Swann Security System

• My app shows there is an Update Available on the main screen, what does this mean?

How to Pair Your Recorder Using the Swann Security app

This guide will walk you through how to pair your Swann Security recorder to the Swann Security app. Once paired, you can view and manage your recorder along with other Swann devices all in one place.

Things to Prepare

Before you begin, make sure you have completed the following setup steps:

1.Complete the Set Up Wizard

2.Connect your recorder to the internet

3.Have your recorder’s QR code ready

4.Install the Swann Security app, create an account, verify it, then log in.

Once done, choose your phone type
AndroidiOS

Choose Your Starting Point

Having trouble or unsure where to begin? Select the issue that fits your situation:

• I just want to pair my recorder →

• I’m getting an error or unsuccessful in pairing my recorder →

How to Pair Your Recorder (Android or iOS)

Follow the steps below if you are an Android user.

Open the Swann Security app, tap Menu then tap Pair Device

Common Error Messages When Pairing Your Recorder

Did you get an error message when pairing your recorder?

Check the list of error messages below that may match the error that you have on the app:

For Android users:

• Error: Device association failed – already paired to an account

• Error: Device association failed – device is offline

• Error: Device association failed – sign in failed

• Error: Device association failed – unable to process request

• Error: The device you are trying to pair is already registered to another account

For iOS users:

• Error: Connection Failed

• Error: User name or password error

• Error: The device you are trying to pair is already registered to another account

• Error: Swann Security was unable to verify the supplied credentials with the device

• Never ending “Verifying credentials” – the troubleshooting is similar to the article above.

NOTE: If you have encountered an error message that is not listed above, please click Submit Feedback below and include the following to have it added in the article:

• Model number of your recorder

• Screenshot of the error or screen recording of how you got the error

Summary and Next Steps

You’ve now learned how to:

• Pair your Swann recorder to the Swann Security app (Android/iOS)

• Fix common pairing issues such as being already paired, password errors, or offline messages

If you still can’t pair your recorder, contact Swann Support for further assistance.

Warning: You can only pair your device when in Home mode.

Older versions of the Swann Security Apps show a pop-up indicating that you must switch to “Home” mode manually first before device pairing can proceed. This has been automated in the new version of the Swann Security app.

Please update as per App version requirement and follow the steps below.

1.Tap Change.

2.The app will automatically switch to “Home” mode.

3.and proceeds to the QR code scanning page.

How Dynamic or Descriptive Notifications Work

Once activated, the feature runs automatically in the background:

• Your camera detects motion (must be recording).

• Swann AI analyzes the footage.

• A notification is sent with:

◦ A thumbnail from the clip

◦ A description, like in the screenshots below

Android	iOS
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No extra configuration is needed.

Why this helps? Descriptive alerts allow you to judge the importance of a motion event without opening the app.

Advanced Troubleshooting

Still not seeing descriptive alerts? Try the following:

Update your app

Go to the App Store or Google Play and update the Swann Security app if one is available.

Restart your camera

In the Swann Security app, go to Devices > choose your device > Advance >Reboot

Check notification permissions

You can follow this article for a complete guide on which settings to check.

Log out and log back in

This resets session tokens and refreshes your access to premium features

Why this helps? Some devices or accounts may need a reset to recognize your subscription and display enhanced features.

Summary & Next Steps

You’ve now learned:

• What Dynamic or Descriptive Notifications are.

• What devices and plans support them.

• How to troubleshoot if they’re not showing up.

If everything checks out and you’re still having trouble, feel free to contact Swann Support for a deeper look.

Where Can I Find My Recorder’s Cloud Recordings

Answer: Open the Swann Security app and go to Playback. Clips with a ‘cloud’ icon are the cloud recordings.
Cloud recordings will only appear if the recorder is offline (e.g. disconnected from the internet or turned off)

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NOTE: ‘Cloud Recordings’ doesn’t mean it records straight to the cloud. It needs to be saved to a local storage first (e.g. microSD or HDD), then it gets uploaded to the cloud. No local storage, no local recordings, no cloud recordings.

Things to Have

The requirements to use Swann’s cloud server are also listed in this article:

1.Secure+ Unlimited Plan: The recorder must be paired to a Swann Security account with this plan.

2.Agent Version 4.2.x and above: Once the recorder is paired to Swann Security, go to Devices, choose your recorder, then tap on About Device / Technical Details.

• Don’t have Agent Version 4.2.x or above? Check in this article if there is a firmware update available.

3.Recorder has Human detection: You can find this either in Alarm > Detection or Analytics (depending on your system). Only human detected clips are uploaded to the cloud.

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