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What to Do If P2P Status Shows Offline?

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What to Do If P2P Status Shows Offline?

Purpose: If you want to remotely access the Annke system via phone app or computer software, the system’s network status must be Online. Below is the method to make the Annke New Series system online.

Here are the steps:

  1. Make sure the receiver is connected to a router via ethernet cable. You can try to change another ethernet cable and another router port to check.
    HK_DW81KD_New_Version_Network_connection.png
  2. Go to Setting- Network- General, tick on ‘DHCP‘ and “Obtain DNS automatically“, then click ‘Apply’.
    HK_DW81KD_New_Version_Network_DHCP_setting.jpg
  3. Go to ANNKE Vision, tick on ‘Enable‘.  Please make sure the Verification Code must be set up, and we suggest don’t check the Stream encryption.
    HK_DW81KD_New_Version_Online_setting.jpg
     
  4. If you find the above setting still cannot make your system online, please go back to Setting- Network- General to disable ‘DHCP‘ and “Obtain DNS automatically“, input ‘8.8.8.8‘ in Preferred DNS server, then click on Apply to save the settings.  After that, you can Reboot the system to see if the system becomes online.
    HK_DW81KD_New_Version_Network_8.8.8.8.jpg
  5. Restore the system to the factory default and activate it again from the beginning.
    Restore_the_System_to_Factory_Default_Settings-S500.jpg
  • Note:
    In case you are accessing the ANNKE system on a computer browser, refer to this video to make the system online:

What to Do If The NVR Offline?

Introduction:

To remotely access the NVR system on the phone APP or computer software, the cloud network status of the NVR system must be ‘Online’.

JA_P2P.jpg

For the new version, right-click the mouse on the monitor and go to ‘Fast Network’ to check the cloud network status.

mceclip0.png

If the system is ‘Offline‘, please refer to this article to make it ‘Online’.

 

Steps:

1. Make sure the NVR system is connected to the router directly by network cable.

JA_wired_connection.jpg

2. Go to ‘Network Setup‘ and make sure ‘DHCP‘ is enabled.

mceclip0.png

Tip: Reboot the NVR system after checking the above network settings.

 

If the system is still offline, go to ‘Network Setup‘ to disable ‘DHCP’. Then enter ‘8.8.8.8‘ on ‘Preferred DNS‘. After that, reboot the system and check if the system is ‘online’.

If the system is offline even after the DNS server is changed, please try the instructions below.

1. Change another network cable for the system.

2. Go to ‘System Setup→System Admin→Factory ‘ to reset the system.

3. Connect the system to another router if you have one.

 

Notice:

If you have any other questions, please contact technical support at support@xvraid.com by email.

If this article is helpful to you, please click the “helpful” button after you review it. Any comments would be appreciated.

What to Do If The Cloud P2P of The DVR/NVR System is Offline?

Purpose:

To remotely access the DVR/NVR system on the phone APP or computer software, the cloud network status of the DVR/NVR system must be ‘Online’. If the system is ‘Offline’, please refer to this article to make it ‘Online’.

 

Solution 1:

1. Make sure the DVR/NVR system is connected to the router directly by network cable.

2. Access the system menu on the monitor or TV and go to ‘Configuration–>Network–>General‘, tick on ‘Enable DHCP‘, then click ‘Apply‘.

HK_enable_DHCP.png

3. Go to ‘Platform Access’, tick on ‘Enable‘, and make sure the “Verification Code” is set up. The verification code is created by the user, which should include letters and numbers. For example, abcd1234.

HK_Platform_Access.jpg

Notes:

1. In different versions, the ‘Access Type’ has different names, such as Cloud P2P, Annke Vision, Annke Cloud.

2. Make sure the DDNS and PPPoE, NTP, NAT have been disabled. Otherwise, they will interfere with the DHCP.
HK_DDNS.png

HK_PPPOE.png

Tip: Reboot the system after checking the above network settings.

 

If the system is still offline, go to ‘Configuration–>Network–>General’ and follow the instructions in the picture below to disable DHCP, DNS DHCP. Then enter ‘8.8.8.8‘ in ‘Preferred DNS server‘, enable ‘DHCP‘ again. Click on ‘Apply’ to save the settings. After that, reboot the system and check if the system is ‘online’. HK_Fix_IP.png

Solution 2:

Change another network cable for the system.

Solution 3:

Reset the system to factory settings.

Restore_the_System_to_Factory_Default_Settings.jpg

Solution 4: 

Connect the system to another router if you have one.

 

If the screen on your system doesn’t look like the above pictures, please refer to the below links:
What to Do If P2P Status Shows Offline? (S500 series)
What to Do If The NVR(H800) Is Offline?

 

In case you are accessing the ANNKE system on a computer browser, refer to this video to make the system online:

 

Notice:

If you have any other questions, please contact ANNKE technical support at support@xvraid.com by email.

If this article is helpful to you, please click the “helpful” button after you review it. Any comments would be appreciated.

What to Do If P2P Status Shows Offline?

Purpose: If you want to remotely access the Annke system via phone app or computer software, the system’s network status must be Online. Below is the method to make the Annke New Series system online.

Here are the steps:

  1. Make sure the receiver is connected to a router via ethernet cable. You can try to change another ethernet cable and another router port to check.
    HK_DW81KD_New_Version_Network_connection.png
  2. Go to Setting- Network- General, tick on ‘DHCP‘ and “Obtain DNS automatically“, then click ‘Apply’.
    HK_DW81KD_New_Version_Network_DHCP_setting.jpg
  3. Go to ANNKE Vision, tick on ‘Enable‘.  Please make sure the Verification Code must be set up, and we suggest don’t check the Stream encryption.
    HK_DW81KD_New_Version_Online_setting.jpg
  4. If you find the above setting still cannot make your system online, please go back to Setting- Network- General to disable ‘DHCP‘ and “Obtain DNS automatically“, input ‘8.8.8.8‘ in Preferred DNS server, then click on Apply to save the settings.  After that, you can Reboot the system to see if the system becomes online.
    HK_DW81KD_New_Version_Network_8.8.8.8.jpg
  5. Restore the system to the factory default and activate it again from the beginning.
    Restore_the_System_to_Factory_Default_Settings-S500.jpg
  • Note:
    In case you are accessing the ANNKE system on a computer browser, refer to this video to make the system online:

What to Do If P2P Status Shows Offline?

Purpose: If you want to remotely access the Annke system via phone app or computer software, the system’s network status must be Online. Below is the method to make the Annke New Series system online.

Here are the steps:

  1. Make sure the receiver is connected to a router via ethernet cable. You can try to change another ethernet cable and another router port to check.
    HK_DW81KD_New_Version_Network_connection.png
  2. Go to Setting- Network- General, tick on ‘DHCP‘ and “Obtain DNS automatically“, then click ‘Apply’.
    HK_DW81KD_New_Version_Network_DHCP_setting.jpg
  3. Go to ANNKE Vision, tick on ‘Enable‘.  Please make sure the Verification Code must be set up, and we suggest don’t check the Stream encryption.
    HK_DW81KD_New_Version_Online_setting.jpg
     
  4. If you find the above setting still cannot make your system online, please go back to Setting- Network- General to disable ‘DHCP‘ and “Obtain DNS automatically“, input ‘8.8.8.8‘ in Preferred DNS server, then click on Apply to save the settings.  After that, you can Reboot the system to see if the system becomes online.
    HK_DW81KD_New_Version_Network_8.8.8.8.jpg
  5. Restore the system to the factory default settings and activate it again from the beginning.
    Restore_the_System_to_Factory_Default_Settings-S500.jpg
  • Note:
    In case you are accessing the ANNKE system on a computer browser, refer to this video to make the system online:

What to Do if DVR or NVR can’t Connect to Internet Successfully?

Please plug DVR or NVR into the router with network cable if you wanna use a computer or phone to connect the locally or remotely.

You can judge whether the was connected to the internet by the status of a network like a picture below.

can_not_connect_internet_XM_2.jpg

can_not_connect_internet_XM_1.jpg

can_not_connect_internet_XM_3.jpg

If the status is not connected, it means the did not connect to the cloud successfully.

Here are the methods:

1. Please check the yellow and green light on the ethernet port of the recorder. One should be blinking which indicates the has connected to the router successfully. If not, please change the ethernet port of the router or another reticle to have a try.

can_not_connect_internet_XM_4.jpg

3. Go to the Main menu—-System—Network to confirm DHCP is ticked.

can_not_connect_internet_XM_5.jpg

4. Please reset the to the factory default setting.

can_not_connect_internet_XM_6.jpg

5. If you can, please change the router to have a try.

Please sent an email to support@xvraid.com to ask new to upgrade. But you need to inform us the model of your system. It is made up of numbers and letters such as DL81A. You can find it at the bottom of the recorder. Please refer to this link to find it.

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