Purpose: If you want to remotely access the system via phone app or computer , the system's network status must be Online. Below are two methods to make the Annke system online.


1. Make sure the Annke system is connected to a router via ethernet cable.

2. Go to Menu–>–>Network–>General, tick on ‘Enable DHCP‘, then click ‘Apply‘.

HK_enable_DHCP.png

3. Go to Platform Access, tick on ‘Enable'.
When the Status is ‘Online‘, this Annke system can be accessed remotely via phone app or computer software.

HK_Platform_Access.jpg

Note 1:  For some Annke systems with new , there is no default Verification Code.
In this case, you need a create one manually. This is an important step to make the Annke system online.
Note 2: In different firmware version, the Access Type has different names ( P2P = Annke Vision = Annke Cloud)

HK_Verification_code.png

Note 3: Make sure the DDNS and the PPPoE function of the Annke system have been disabled (see below). Otherwise, they will interfere with the DHCP function of the Annke system.
HK_DDNS.png

HK_PPPOE.png

Tip:
If you find the above setting still cannot make your system online, here is a tip that might resolve this issue:
Go to this page Menu–>Configuration–>Network–>General, follow the below picture to disable DHCP, disable DNS DHCP, input ‘8.8.8.8' in Preferred DNS server, enable DHCP again, then click on Apply to save the .
After that, you can reboot the system to see if the system becomes online.
HK_Fix_IP.png

 

If the status shows offline after trying the above method, please try another method as below:
Please connect a to the same router of your Annke system, check the Network Connection Details on your computer, then follow the picture below to set the network parameter for the Annke system.

HK_Static_IP.jpg

 

If the system keeps offline, we strongly recommend restoring the system to the factory default settings. Then, the user could activate the system from the beginning.

Restore_the_System_to_Factory_Default_Settings.jpg