Hikvision Camera DS-2CD2086G2-IU - Strange behaviour?

C

cameraKen

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I have a Camera using Smart Event Intrusion detection - On alarm it sends me 3 small low res images unlike my other camera which is the same model.
I tried to upgrade this using the NVR upgrade option which seemed to resolve it as it started sending a single high res image, but now it's reverted back to 3 low res images, its like it downgraded itself?!

When I query it via my NVR it shows the below info:
DS-2CD2086G2-IU
V5.5.131 build 200220 - Latest Version...

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